Tag archive: IVR Messaging
Maintain a delicious contacting stream
I enjoy any gathering with a chocolate fountain. I love watching the steady stream of deliciousness pour down tier after tier until it reaches the bottom and gets pumped back up to begin the process again. Not all of the chocolate reaches the bottom; guests insert a variety of edibles into the fray covering it…
Dialer Diet—Steps to an effective cloud-dialing plan Part 2
Whether you have 4 agents, 40 or 400, investing in dialing technology will increase your productivity and collecting power. However, if you’re not paying attention, you may get sticker shock when your bill arrives at the end of the month. In an earlier post, I addressed the importance of making a dialer budget—and sticking to…
Dialer Diet—Steps to an effective cloud-dialing plan
Have you seen Seinfeld? You know how Jerry always has a standup routine clip at the end of the episode? In one of these end stand up bits, Jerry complains about restaurants and the tradition of receiving the bill at the end of your meal. At the beginning of the meal, he explains, you’re starving….
What’s in a name?
Years ago, I enjoyed a catchy advertising campaign that asked “What’s in a name?” One of the most memorable commercials featured a young man sitting on a bed lamenting that he couldn’t get any babysitting jobs. He reasoned that he was great with kids and had references “out the wazoo.” His name—Freddy Krueger—displayed as the…
Messages made to order
I am not a picky eater. Somehow my taste buds have developed to appreciate almost everything they encounter. While I like my burger with everything on it, there’s always the person who orders extra cheese, extra pickle, hold the lettuce and tomato — that’s okay with me. I understand that we are all different based…