Tag Archives: IVR

Call Duplication: Are YOU at risk?

By Kendra Fugal | Published: October 4, 2011
Sometimes I use my phone to…make phone calls. Usually, I just send text messages, but, yes I do call people. And there are those rare times when sending out a mass email or text message is simply not enough; people expect you to take the time to call when there’s big news. I had one [...]
Posted in Debt Collection | Also tagged , , , , , | Leave a comment

Lists-R-Us – The miracle of computers – A nightmare eliminated

By Jeryl Smith | Published: September 30, 2011
Some people call them campaigns. Some call them lists. We call them the lifeblood of collection efforts. Collecting without computers: A paper trail nightmare! Now, collectors rely on computers to help them organize their work load. But before computers, what a nightmare it was to keep track of jack dates and follow up contacts and [...]
Posted in IVR Messaging | Also tagged , | Leave a comment

Automation to Improve Your Asset’s Value

By Mike Gray | Published: August 24, 2010
How are you using the time of your most expensive asset – your agents? It’s important to find ways to maximize this resource. Because broken promises tend to be an issue every collection agency must deal with, it is worth investigating how they are dealt with in relation to your agent’s time. Keep agents focused on newer rather than easier. An agent doing payment reminder calls means less time working accounts requiring their attention. Not carefully monitored, certain agents can prioritize payment reminders too much. Focusing on what is perceived as “easier money” to collect means lost opportunities elsewhere.
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Are Agents a Dying Breed?

By Dave C | Published: August 23, 2010
Imagine you run a call center and one day you walk in and find that all the cubicles have been removed and all of the agents have been let go. Does that make you smile or does it send a shiver down your spine?
Posted in Industry News | Also tagged , , , , | Leave a comment

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