Tag archive: Predictive Dialer
How to get the predictive dialer you want
Your dialing technology options are confusing. It’s sometimes hard to determine the right dialing solution for your agency and clients. If you want to choose the best predictive dialer or IVR Messaging solution, you must first research something very unique and important—your own company.
Dueling Dialers
In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the dialer attempts to reach a live contact. With static dialing, it’s the manager. With true predictive dialing (also called dynamic predictive dialing), it’s…
Hybrid—your all-in-one dialing solution
Many companies use a site-premise dialer for everyday use and a cloud dialer for overflow or disaster recovery. As a result they often spend a lot of time and money managing two dialing systems—wouldn’t it be a lot simpler if you dealt with just one system? You now have that option: a real-time on-site and…
Dialer Diet—Steps to an effective cloud-dialing plan Part 2
Whether you have 4 agents, 40 or 400, investing in dialing technology will increase your productivity and collecting power. However, if you’re not paying attention, you may get sticker shock when your bill arrives at the end of the month. In an earlier post, I addressed the importance of making a dialer budget—and sticking to…
Dialer Diet—Steps to an effective cloud-dialing plan
Have you seen Seinfeld? You know how Jerry always has a standup routine clip at the end of the episode? In one of these end stand up bits, Jerry complains about restaurants and the tradition of receiving the bill at the end of your meal. At the beginning of the meal, he explains, you’re starving….