In debt collections, efficiency is key. While utilizing agent resources to their full potential, agencies must also avoid costly debtor hold time and hang-ups.
Most collection agencies have adopted predictive dialer technologies in order to help them maintain this balance and achieve greater efficiency. Unfortunately, definitions of predictive dialing vary greatly across the industry. As a result, many agencies think they are utilizing predictive dialing technologies, but are not enjoying the full benefits of the technology in its true form.