It’s good to have eyes in the back of your head. Sometimes you
need to know what your agents have said when you’re not around. Sometimes it’s good to know exactly what the customer said, so you can remind them later. I don’t know about you, but sadly I wasn’t born with eyes back there.
CT Impact has an extra set of eyes for you. A couple of years ago CT Impact added call recording to its list of features. Basically CT Impact records all calls sent to your Predictive Dialing (PD) agents.
IAT stores recorded calls on the CALL HISTORY tab of the CT Impact website. You can look up calls by account number, phone number or the agent the call was transferred to. Each recording
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matching the specified parameters will be listed. You can then click on a
call and either save or listen to the recording.
Be advised: We don’t keep the recordings forever. Call recordings are only stored on the website for the current month and the previous month. This means online casino we have all of the recordings for August and up to the current day in September, but as soon as October 1st comes along, all the call recordings for August will be removed.
to worry! You can save the recordings. I don’t mean just one at a time. IAT now has two options for archiving
made brand throw Even.
your calls. You can either receive a call recording archive DVD each month
or you can download the month’s call recordings at once from the CT Impact website. Both options are password protected to ensure that only you can access the recordings.
Recordings may not be eyes in the back
of your head, but I think they’re the next best thing.
This article was written by Elise