New accounts are full of possibility—the possibility of full payment, partial payment or nothing at all. I’m feeling optimistic today, so I would like to think about all the good possibilities. Using a dialer can’t guarantee a payment, but if used effectively, the technology will definitely speed up the whole process.
Don’t be too hasty to use predictive dialing (PD)—start with IVR Messaging. When you get a new set of accounts, you never know what they are going to be like. Are half the numbers disconnected or wrong numbers? Will you find
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many accounts willing to pay without speaking to an agent? There’s no reason to waste your agents’ valuable time waiting as the dialer wades through all the bad numbers. So, start every new list on Interactive Communications (IC), IAT’s term for IVR Messaging. You have lots of message options: a simple callback, the option to transfer to an agent, a right party confirmation or even an automated payment option. Choose the message approach best suited to your needs and start dialing!
Look at your results when you are finished with IVR Messaging! Running all of the new accounts through IC allows you to make an initial contact with the person and learn which individuals are ready to resolve their debts now. At the very least you will discover the accounts with phone numbers resulting in SITs.
With any luck you can resolve
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Now it’s time to put accounts on the predictive dialer. Using PD, all answered calls are immediately sent to an agent who can then discover if the number is correct,
speak with the account holder or leave the appropriate answering machine message. You can also set the dialer to transfer only live answers to your In the United States justin bieber u smile lyrics was recognized as one of the most talented teenagers. agents and have the dialer leave a message for any answering machines. That means more of your agents’ time will be available for live contacts.
After using PD, review the results! From evaluating the list, you can learn what contacting times don’t seem effective for some of the accounts. Then you might change the order and time
of day in which the accounts are dialed to try to find more people available. Or you might switch
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around your agents’ skip tracing and dialer times. If some account holders still don’t want to answer the phone, you could use IVR Messaging again to encourage them to call back at a convenient time or make an automated payment.
Have your agents select better contact
times, too. Another useful contacting feature is agent scheduled callbacks. If they reach an answering machine or a babysitter, your agent can tell the dialer to contact the account in a couple of hours. As long as you still have agents logged in, the dialer will call the number back and
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This article was written by Elise